Refunds Policy

Effective Date: 28 January, 2025

At Lightecom Ltd., we strive to provide high-quality consulting services tailored to meet your business needs. This Refunds & Returns Policy explains the conditions under which refunds may be issued, the process for requesting a refund, and any applicable costs or requirements.

1. Refund Eligibility

We only provide refunds under the following circumstances:

  1. Service Delivery Delays:
    • If we are unable to provide a service within the timeframe specified on the respective Service page, you are eligible for a refund.
  2. Cancellation Before Work Begins:
    • If you decide to cancel the service before we start working on your case, or within 24 hours of payment—whichever is sooner—you may request a refund.

Non-Refundable Circumstances

  • Refunds will not be issued once the work has commenced, unless due to a service delivery delay as outlined above.
  • Refunds are not available for services that have already been completed.

2. How to Request a Refund

If you believe you are eligible for a refund under the conditions stated above, please follow these steps:

  1. Contact Us:
    Send an email to [email protected] with the subject line “Refund Request.”
  2. Provide Details:
    Include the following information in your email:
    • Your full name and contact information.
    • The service purchased.
    • Payment details (date of payment and transaction ID, if available).
    • A brief explanation of the reason for your refund request.
  3. Review Process:
    • We will review your refund request within 5 business days of receiving your email.
    • If approved, the refund will be processed to the original payment method within 10 business days.

3. Fees and Costs

  • Refund Processing Fee:
    • A processing fee of £25 may apply to all approved refunds to cover administrative costs.
  • Transaction Fees:
    • Any third-party transaction fees (e.g., payment processor fees) are non-refundable and will be deducted from the refund amount.

4. Customer Support

For any questions about this Refunds & Returns Policy or to discuss your specific situation, please contact us:

5. Important Notes

By purchasing our services, you agree to this Refunds & Returns Policy and confirm that you have read and understood its terms.

This policy applies exclusively to consulting services provided by Lightecom Ltd.