Welcome to Lightecom Ltd.’s privacy policy. Protecting your privacy is important to us. This policy explains how we collect, use, store, and share your personal information when you visit our website, https://lightecom.co.uk/, or use our consulting services for e-commerce businesses.
1. Information We Collect
We may collect the following types of personal data:
a. Information You Provide to Us:
- Name, email address, phone number, and company information when you contact us, fill out forms, or use our services.
- Billing and payment details when you purchase our services.
b. Information We Collect Automatically:
- IP address, browser type, device type, and usage data through cookies and analytics tools.
- Geographic location and other technical data that help us improve user experience.
c. Sensitive Data:
We do not intentionally collect sensitive data (e.g., race, health, political opinions). Please avoid sharing such information.
2. How We Use Your Data
We use the data we collect to:
- Provide and personalize our consulting services.
- Communicate with you, including responding to inquiries and sending updates about services.
- Process payments and fulfill transactions.
- Improve our website’s functionality and user experience.
- Comply with legal obligations or enforce our terms and conditions.
3. How We Store and Protect Your Data
a. Data Storage:
Your personal data is stored securely on servers located within the UK and EEA. Data backups may be stored in compliant locations as needed.
b. Data Security:
We implement appropriate technical and organizational measures, including encryption, secure access controls, and regular audits, to protect your data against unauthorized access, loss, or disclosure.
c. Retention Period:
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
4. Sharing Your Data
We may share your data with:
- Service Providers: Trusted third parties who assist with payment processing, IT services, or analytics, under strict data protection agreements.
- Legal Authorities: When required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred under confidentiality agreements.
We do not sell or rent your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These include:
- Necessary Cookies: Essential for site functionality.
- Analytics Cookies: Help us analyze how users interact with the website.
- Preference Cookies: Save your preferences for future visits.
You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.
6. Your Rights
As a data subject, you have the following rights under the GDPR and applicable US privacy laws:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct inaccuracies in your personal data.
- Erasure: Request deletion of your data, subject to legal obligations.
- Restriction: Limit the processing of your data.
- Portability: Obtain a copy of your data in a structured format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: If we rely on consent, you can withdraw it at any time.
To exercise your rights, contact us at [email protected].
7. Data Transfers
If your data is transferred outside the UK or EEA, we ensure compliance with GDPR and UK adequacy decisions, using mechanisms such as Standard Contractual Clauses (SCCs).
8. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected such data, contact us immediately.
9. Changes to This Policy
We may update this policy to reflect changes in laws or services. Updates will be posted on this page with the “Effective Date” above. Please review it periodically.
10. Contact Us
If you have questions or concerns about this policy or your data, contact us:
- Business Name: Lightecom Ltd.
- Address: 16 Augustus Road, London, United Kingdom, SW19 6LN
- Email: [email protected]
- Phone: +44 75 5261 2745
Thank you for trusting Lightecom Ltd. with your data. We are committed to protecting your privacy.