Refunds Policy

Effective Date: 28 January, 2025

At Lightecom Consulting., we strive to provide high-quality consulting services tailored to meet your business needs. This Refunds & Returns Policy explains the conditions under which refunds may be issued, the process for requesting a refund, and any applicable costs or requirements.

1. Refund Eligibility

We only provide refunds under the following circumstances:

  • Service Delivery Delays:
    • If we are unable to provide a service within the timeframe specified on the respective Service page, you are eligible for a refund.
  • Cancellation Before Work Begins:
    • If you decide to cancel the service before we start working on your case, or within 24 hours of payment—whichever is sooner—you may request a refund.
  • Non-Refundable Circumstances
    • Refunds will not be issued once the work has commenced, unless due to a service delivery delay as outlined above.
    • Refunds are not available for services that have already been completed.

2. How to Request a Refund

If you believe you are eligible for a refund under the conditions stated above, please follow these steps:

  • Contact Us:
    • Use the form at the bottom of this page and use the heading – “Refund Request.”
  • Provide Details:
    • Include the following information in your email:
    • Your full name and contact information.
    • The service purchased.
    • Payment details (date of payment and transaction ID, if available)
    • A brief explanation of the reason for your refund request.
  • Review Process:
    • We will review your refund request within 5 business days of receiving your email.
    • If approved, the refund will be processed to the original payment method within 10 business days.

3. Fees and Costs

    • Refund Processing Fee:
        • A processing fee of £25 may apply to all approved refunds to cover administrative costs.

    • Transaction Fees:
        • Any third-party transaction fees (e.g., payment processor fees) are non-refundable and will be deducted from the refund amount.

4. Customer Support

For any questions about this Refunds & Returns Policy or to discuss your specific situation, please contact us using the form at the bottom of this page.

5. Important Notes

By purchasing our services, you agree to this Refunds & Returns Policy and confirm that you have read and understood its terms.

This policy applies exclusively to consulting services provided by Lightecom Consulting.

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